Contact JiaZhao for product questions, order support, shipping information or return assistance. Our customer support email is:
We normally reply within 1–3 business days. Response times may be longer during public holidays or unusually busy periods.
Order support
For an existing order, include your order number, the email address used at checkout and a clear description of the question. Do not send passwords, full payment-card numbers or other unnecessary sensitive information.
Product questions
Please include the product name or product-page link and the specification you want to confirm. This helps us identify the correct item quickly.
Shipping and returns
Before contacting support, you may find the answer in our shipping policy or refund and return policy. If a return request is time-sensitive, email us as soon as possible and include the order details.
Safety and legal questions
Customers are responsible for checking local laws and import restrictions before ordering. JiaZhao cannot provide individual legal advice. Store knives, axes and outdoor tools securely and keep them away from children.
Learn more about the store on our About JiaZhao page, or continue to the JiaZhao shop.